3837 Agua Fria Street
Santa Fe, NM 87507
Your Rights as a Consumer
Know your rights as a car owner
Frequently Asked Questions About Car Service…
My new car dealer says I have to return to their facility
for all of my car’s maintenance to keep from voiding the warranty. Is
Absolutely not. You can have routine service done by any competent
independent service center, shop or garage and still maintain your
Do I have to use the manufacturer’s original
equipment parts to keep my warranty valid?
No! Legally, automakers cannot specify the use of their or anyone
else’s products for your vehicle’s maintenance. You may use any
brand-name quality product such as CARQUEST to replace fan belts, hoses,
brakes, exhausts, chassis parts, oil, or any other product needed to be
What do I have to do to keep my car or truck’s warranty
Make sure your vehicle is serviced at the intervals specified in
your owner’s manual or warranty booklet and keep very clear records of
your vehicle’s maintenance. Be sure to have the date, products
installed, vehicle identification number, and mileage recorded on the
invoice. Keep your receipts in a safe place. If you have a service log
in your owner’s manual or warranty booklet, use it.
My car is a leased vehicle. Am I responsible for
Yes! Even if you lease a vehicle you are responsible for all
maintenance and repairs and to keep the vehicle in good working order
and condition as outlined in the owner’s manual.
What products should be replaced and at what intervals
should these services be performed?
Check your owner’s manual. It will give you all of the information
you need regarding what products to replace and when to do it. Make sure
to read it thoroughly and note any exceptions or severe service
notations. Vehicle warranties are there to protect the consumer, but you
must follow the recommended service intervals and requirements found in
your owner's manual or warranty booklet.
What if my new car needs repairs other than regularly
scheduled maintenance, such as a brake job or other repairs? Do I have
to return to the dealer for these repairs? What if these repairs are
covered under my warranty?
The choice of where to have your car serviced and repaired is yours.
As far as repairs covered by the warranty, you will probably have to
take the car back to the dealer. Thoroughly check your warranty to be
certain that the repairs are covered.
How does the quality of aftermarket products compare
with original equipment products?
Today, many of the products are manufactured by the same supplier
and may even be guaranteed longer than original equipment products.
Aftermarket products supplied by CARQUEST meet or exceed manufacturer’s
If I do have a warranty-related problem with a
dealership, what rights do I have?
If you do have a problem, contact the customer service department of
the car manufacturer and ask for assistance. They are concerned with
customer satisfaction and may be able to help.
Know Your Rights When it Comes to Vehicle Repair
We can help you protect your new car or truck warranty. By using our
quality service and products, our technicians can perform all of your
new foreign, domestic, or hybrid vehicle’s maintenance and repairs while
keeping your warranty in effect. You don’t have to return to the new car
dealer for scheduled service or checkups to ensure your manufacturer’s
warranty remains in force. We bring you this information because you
have the right to have your vehicle serviced wherever you choose. Ask us
how we can help you protect your vehicle’s warranty.
The information above was provided courtesy of Tech-Net
Professional Auto Service®.
For all your automotive service needs please call us
at (505) 982-4761.
Roy's Pro Auto Service in Santa Fe, New Mexico is proud to be
part of the Tech-Net Professional Auto Service® nationwide network
of professional automotive repair shops.